After sales - abselute atrocious

Abselute worst service I'm experiencing. After Vodacom could not have assisted me we agreed to cancel the contract. Items where collected after 2 days. End of November I get debited for the monthly amount. After being messed around from one agend to the next I finally get feedback they escalated a task and resolution will be made within 3-5 business working days. 5 days is gone by still no response. When I phone Vodacom back again to query I get responses like they have not yet reached a resolution. And after getting irate consultant put the phone down. It easy to take money from clients but when it comes down to Vodacom refunding the monies then it a big process. This service is the worst.