After sale service sucks

Well. At 1h30 Monday morning I see the Internet light flashing on my Vodacom router. After calling the Fibre department and trying to reset the router, unsuccessfully I might add. I was told that seems to him that the router is faulty. That they would send out a technician in the next 3 - 7 days. ***. SO LONG. AND WHAT DO WE DO IN THE MEANTIME. No internet. So what must my daughter do that is studying online. As well as everyone in the house that depends on the wifi, as data can be expensive. Just another chapter in the never ending nightmare Called Vodacom. I am under debt review, the only reason I could get Fibre with Vodacom was because I already have an existing contract with them But soon as debt review is Gone, so is Vodacom because their service sucks. Today for the first time since 20 September someone at the Fibre department who mailed me previously FINALLY rep**** to my emails. Been 5 weeks. Should I be greatful he finally rep**** to me after so long. What do u think of this service. Would you be happy