After PROMISING ME SOMEONE WILL CALL ME. They cancelled my contract AGAIN with 0 communication

After my original order was canceled without any prior communication, I made several attempts to resolve the matter.

Firstly, I was reassured that the issue would be rectified and that I would receive my original order, albeit with a different router. I was then instructed to wait for confirmation from the team to assist with the DebiCheck process. I received an SMS informing me that I would be contacted within 72 hours, and I followed up with an email to your team, who again assured me that a call would be made to resolve the issue.

However, despite these assurances, I received another SMS at 10:00 PM today notifying me that my order has been canceled once again. This ongoing lack of communication and the repeated cancellations are not only inconvenient but also deeply frustrating. It is clear that this situation is being mishandled and, frankly, it is unbecoming of a company with the reputation of Vodacom