After over 20 years with Vodacom, it just keeps getting worse

I have been a loyal customer with Vodacom for almost 23 years, recently upgrading to their Red Premium + package.

I have had two problems, firstly my online account has been deleted. I have been registered online for 20 years and when I try login, it says my account does not exist!?!? I have called the call centre and logged several complaints and e-mailed the account provided also several times.. with no success?? I cannot access my account or edit my email... Vodacom can apparently do nothing!!!

Secondly my data went out of bundle last month. I was charged an additional R3000 for extra data. I was thus called by a lady in one of the departments stating that they noticed the high data cost and were able to discount it by between 40-60% if I agreed to purchasing a R499 data bundle for this month. I agreed, as it would be a substantial saving still. Vodacom added the R499, but did not reduce the previous data bill as promised!!

I dont know why I pay a premium package for such shocking service?