PR
PAUL R

1 reviews | Active since Dec 2020

07 May 2021, 11:54

After my last post on Hellopeter, I received a notification from Vodacom, that someone would be in contact with me soon. Well...well..well, as usual, LACK OF INTEREST FROM VODACOM,.... NO CONTACT HAS EVER BEEN MADE. I WANDER IF VODACOM RAN OUT OF AIRTIME

After my last post on Hellopeter, I received a notification from Vodacom, that someone would be in contact with me soon.

Well...well..well, as usual, LACK OF INTEREST FROM VODACOM,.... NO CONTACT HAS EVER BEEN MADE. I WANDER IF VODACOM RAN OUT OF AIRTIME, AND WAS UNABLE TO CALL ME.

IT HAS BEEN BEYOND 10 YEARS ON ENDLESS...CONTINUOUS BATTLES WITH VODACOM.

NEVER....NEVER....NEVER HAS ANYONE AT VODACOM TAKEN ANY INTEREST IN SORTING OUT MY ACCOUNT, DESPITE ENDLESS SPREADSHEETS BEING PREPARED FOR ALL OF MY ACCOUNTS. DATA CHARGES MADE ON MY ACCOUNT, DESPITE NOT HAVING THE SIM CARD NOT BEING IN THE PHONE, AND BEING OVERSEAS.

ONLY AN EXTRA R 8 600.00 ADDED TO MY ACCOUNT,....NO PROBLEM TO VODACOM, KNOWING FULLY, THAT IF PAYMENT ON ONE ACCOUNT IS NOT MADE, THEN ALL MY LINES, PRIVATE AND BUSINESS, SIMPLY GET CUT OFF UNTIL PAYMENT IS MADE.

NO INCONVENIENCE TO VODACOM, THE CUSTOMER MUST WASTE VALUABLE TIME TO CONTACT OR VISIT VODACOM, IN THEIR OWN TIME, AND AT THEIR OWN COST.

NEVER HAVE I SEEN AND EXPERIENCED SUSCH PATHETIC SERVICE, AND LACK OF INTEREST, AS WITH VODACOM.

PAY...MR CUSTOMER, WE HAVE YOU OVER A BARREL, AND WE WANT YOUR MONEY, DESPITE LACK OF SERVICES, OR LIGITIMATE COMPLAINTS.

THERE DEFINITELY IS NOT ENOUGH COMPETITION IN SPOUTH AFRICA, SO VODACOM DOES NOT HAVE TO CONCERN THEMSELVES WITH CUSTOMER ISSUES, THEY SIMPLY COLLECT YOUR MONEY AT THE END OF THE MONTH, WITHOUT ANY CONCIENCE.

EXTREMELY... EXTREMELY... EXTREMELY...

ANGRY AND FRUSTRATED, AS ARE MANY OTHER VODACOM CLIENTS THAT IS SPEAK WITH IN BUSINESS.

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Replies (1)
Vodacom
Vodacom's reply07 May 2021, 13:20
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team