After months of complaints, now *****!

<p>After months of complaints of trying to sort out my dad's contract, vodacom is now committing *****! I have tried many times to speak to a supervisor or manager, but the consultants just refuse? What kind of a business do they run, when you can't speak to a snr person? Do they even have qualified people?</p> <p> </p> <p>As per all the previous complaints, I spoke to William a few months back in order to add 2 gigs to my dad's existing contract which was to end end of June this year. I explained to him that we have a contract for the laptop for 2 gigs ( on a different number) then my dad had a contract for airtime for R285. He convinced me to do a upgrade on the phone which would havw airtime, add 1 gig and we would only pay another R109 for the other 1gig. In total my dad would have 2 gigs and airtime on his phone contract and 2 gigs on the internet contract. I told him to phone me back as I would have to discuss it with my dad first. To look at his financial situation. When he phoned back, I asked him to caluculate both the internet contract and the phone contract and give me a total amount. He told me that it would be R354? My dad agreed and then started paying for this new contract, but never received the other gig. I then spoke to Precous this past Monday and inquired as to where the other gig was. She then advised that the contract was only for 1 gig and airtime this after I had asked William to make sure that this is the total amount that we would pay! After explaining the while situation for the millionth time, she said that she will escilate this to her superior's and WILL not acitvate another gig. I told her to tell her superior's to listen to the call ( as all calls are recorded). She gave me a reference number and assured me that someone will phone back. Still waiting. Now my dad looked at his new bill and it is R394?????***? I wanyt a number for the ombudsman of Vodacom please. This is not the only complaint that we have.</p>