After going for repairs it has to go back

My Blackberry went in for repairs 12/06/2015 job number ***5 I received it back and the BIS stopped working so after trying and talking to everyone it has been send back for repairs in 08/09/2015 job number ***4. This job has been exchanged from the Advanced Repair Center to Alberton on 14/09/2015 2:45 and this phone has still not been received at Alberton. <br> <br> They could not give me a loan phone with WhatsApp so I have been spending a lot of extra money for a problem that was, as I was told that the BIS server had crashed and that is why I had to send this phone back.<br> <br> It was not my fault the server crashed but still I am the one that has to be inconvenience.