WC
Wilson C

1 reviews | Active since Aug 2015

23 Aug 2015, 08:57

After data bundle is depleted all airtime taken

Vodacom should know that out of bundle rates are not practical at around two rands per megabytes. Every time I buy data bundles at the end of my data bundles the system will only warn me of 5 Mb left when it has already taken all the airtime I have. This should stop. It's *******. The system should warn when there is still enough time to allow switching off of data connectivity. Or better still automatically cease data connection while asking the customer whether to continue into using airtime.

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Replies (1)
Vodacom
Vodacom's reply24 Aug 2015, 08:12
Official
Hello Dkeppe,

Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.

Regards
WM