mm
mme.samuel mme.samuel

1 reviews | Active since Dec 2011

01 Jul 2016, 05:43

after confirming all on phone still Vodacom just do what they want

<p>I phoned in on the 14th of Jun @ 14:17 (I have the full conversation on recording) my request was to cancel my extra 3 gig a month with immediate effect as I am going back to blackberry original contract (the original contract did not come with data so I can take it off anytime) - when I need extra data I will buy cash myself as I have a top-up contract. as today is the 1st of the new month Vodacom loaded another 3 gig for my - I DID NOT ASK FOR THIS - TAKE IT OF ASAP PLEASE - I did phone I have proof - this was supposed to be off - this make me see why all my friends and family leaving Vodacom --- maybe I should be next? dont try to phone me as i am not allowed to take calls during the day - leave a full voice message.</p>

0
Replies (1)
Vodacom
Vodacom's reply01 Jul 2016, 09:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team