RK
Rene K
1 reviews | Active since Oct 2018
25 Oct 2018, 14:42
After confirmed cancellation, you still have not released my line
Dear Vodacom, Your 30 business days to cancel my 'active' fiber line is now over. I received the ticket status that this issue is now Closed. I spoke to your call center yesterday and they confirmed that everything is now cancelled, I can proceed on my side.
My preferred service provider for fiber just informed me that you still have not deactivated it on your side. Can you please now release my line! You have been dragging feet on this now for way to long. You can activate stuff in minutes but it take days to release and cancel stuff. This is no longer acceptable!! Release my fiber line.
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Vodacom's replyOfficial
25 Oct 2018, 15:14 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Oct 2018, 15:14
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
RK
Rene K's updateReviewer Update
31 Oct 2018, 14:54After you (Vodacom) phoned me yesterday to confirm that nothing is payable with regards to this fiber line issue, I receive this email now, again.
Good day Rene
Please be advised that you need to pay R1725.00 to release the line.
This can be paid to your Vodacom account directly and upon receipt of the proof of payment the line will be released.
Or you can have your new ISP carry the cost for the charge.
Kind regards
Vodacom
RK
Rene K's update31 Oct 2018, 14:54
Reviewer Update
After you (Vodacom) phoned me yesterday to confirm that nothing is payable with regards to this fiber line issue, I receive this email now, again.
Good day Rene
Please be advised that you need to pay R1725.00 to release the line.
This can be paid to your Vodacom account directly and upon receipt of the proof of payment the line will be released.
Or you can have your new ISP carry the cost for the charge.
Kind regards
Vodacom