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vijay M

1 reviews | Active since May 2010

18 Aug 2026, 21:58

After changing to the lowest package i have been charged 500 bucks every month

We have changed our package almost 3-4 months ago to the lowest possible from the retaining team, but i have been charged almost 500 bucks every month, really day light ******* that you guys are doing, not sure why do you do this ? I wanted to cancel but your retention called and convinced me the keep something which i said okay, now why are you robbing me?

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Replies (2)
Vodacom
Vodacom's reply19 Aug 2026, 08:32
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply02 Sept 2026, 12:47
Official
Dear Customer,
 
Thank you for taking the time to share your concerns with us. We appreciate your feedback, as it helps us identify areas where we can improve our service.
 
As discussed, we have provided feedback regarding your query, and the matter has been concluded. If you have any further questions or need additional assistance, please don’t hesitate to reach out.

Kind regards,
Vodacom Consumer Website Team