YP
Yolande P

1 reviews | Active since Jul 2011

31 Dec 2015, 09:57

After cancellation period, no connection available

On the 3rd of November there is another complaint re the cancellation of this contract. and the differences between mine and my husbands contract. Today ihave no connection on my phone. only to make calls. I understood that all will be the same however now no data connection could someone please tell me what the hell now????<br> My husband still shows his data bundles and he also cancelled his contract. How does Vodacom actually work or does it depend on who takes the call????<br> Please could my internet connection be reacivated immedietly. I tried to call the call centre several times today when i eventually get through i am cut off. I am now beyond frustrated...<br> <br> I would also like the person who deals with this complaint to check all the contracts and make sure that they are all now cancelled......<br> <br> Thanks

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Replies (1)
Vodacom
Vodacom's reply31 Dec 2015, 10:55
Official
Hello YolandeP,

As per our communication, we have been in contact with you and believe that your matter is now resolved.

Please accept our apology for any inconvenience caused.

Kind Regards
Consumer Website Team