After another year still no service except empty promises.

Another year passed and i am still waiting for the promised action from vodacom. They still tell me i am not a vodacom customer, i do not have a phone number but they still ***** money from my bank every month. The coverage dept could not find my house as promissed after a year of searching. I still have no coverage or never used vodacom once, but my money disappears from my bank every month. Andre Lotz