DL
Desiree L
1 reviews | Active since Aug 2022
25 Aug 2022, 11:33
After an upgrade done by a sales person who didnt declare themselves as working for a franchise, after 2.5 months with approx 35 calls and about 15 hours wasted trying to get this sorted. Manager Andrew is still calling me back after a 75 min
After an upgrade done by a sales person who didnt declare themselves as working for a franchise, after 2.5 months with approx 35 calls and about 15 hours wasted trying to get this sorted. Manager Andrew is still calling me back after a 75 min conversation yesterday......... 30 years of paid debit orders, no missed payments , loyal customers and this is the way i am treated......................... NO THANK....
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Replies (2)
Vodacom's replyOfficial
25 Aug 2022, 11:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Aug 2022, 11:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
DL
Desiree L's updateReviewer Update
25 Aug 2022, 13:30While Typing The Hello Peter review I had already called Your company again was on the phone with Kyle Damaons for 25 min already. so no Im not dealing with Carl but with Kyle. NO ONE CALLED ME>
Your STAFF albiet a few NEED Customer Care Training. Listening skills, Eloquetion lessons. Product Training and and HOW NOT TO LIE TO THE CLIENT TO CLOSE THE DEAL> THIS RESPONSE IS NOT GOING TO SATISFY ME<
GIVE KYLE DAMONS A SALARY INCREASE AND PROMOTE HIM>
Your STAFF albiet a few NEED Customer Care Training. Listening skills, Eloquetion lessons. Product Training and and HOW NOT TO LIE TO THE CLIENT TO CLOSE THE DEAL> THIS RESPONSE IS NOT GOING TO SATISFY ME<
GIVE KYLE DAMONS A SALARY INCREASE AND PROMOTE HIM>
DL
Desiree L's update25 Aug 2022, 13:30
Reviewer Update
While Typing The Hello Peter review I had already called Your company again was on the phone with Kyle Damaons for 25 min already. so no Im not dealing with Carl but with Kyle. NO ONE CALLED ME>
Your STAFF albiet a few NEED Customer Care Training. Listening skills, Eloquetion lessons. Product Training and and HOW NOT TO LIE TO THE CLIENT TO CLOSE THE DEAL> THIS RESPONSE IS NOT GOING TO SATISFY ME<
GIVE KYLE DAMONS A SALARY INCREASE AND PROMOTE HIM>
Your STAFF albiet a few NEED Customer Care Training. Listening skills, Eloquetion lessons. Product Training and and HOW NOT TO LIE TO THE CLIENT TO CLOSE THE DEAL> THIS RESPONSE IS NOT GOING TO SATISFY ME<
GIVE KYLE DAMONS A SALARY INCREASE AND PROMOTE HIM>