After all this time I'm still being *****ed

My vodacom profile has been lowered due to a mishap from a vodacom consultant which resulted in all 6 of my contracts being deleted. Vodacom has refunded me all the money I had to pay to re-activate all my lines again (thanks), but now my profile has been affected to a point where I can't even qualify for a R199/pm deal. <br> I want to upgrade one of my contracts which is roughly R360/pm to a R199/pm deal, but I'm not able to. I don't understand this?????? I hope that this issue can be rectified otherwise I will just have to cancel ALL my current contracts and move to a different service provider.