NB
Nicole B

1 reviews | Active since Jun 2013

04 Oct 2024, 09:26

AFTER ALL THE YEARS, VODACOM HAS BECOME PATHETIC!!!!

I am absolutely appalled and utterly disgusted at the service provided by Vodacom, to put it into perspective my number still begins with *072*, spending nearly an hour on the phone and no resolution, I upgraded my contract with the promise that I would get a 10 gigs of data for the duration of my contract, now at the 2 year mark into my 3 year contract, they give me 1.3 gigs of data, where as the only reason I took my device was because of the data. What now Vodacom? 3rd of the month I have NOTHING- NO data left! Your agents need to be trained properly as well, so that there is no instance of misrepresentation, like the first time I was **** to!!!!! Should I have known what I know now I would have gone with another service provider, who was able to offer me a better device and package than I have now LOYAL CUSTOMER FOR WHAT?! YOU SIMPLY DO NOT CARE!!

0
Replies (3)
NB
Nicole B's update04 Oct 2024, 09:36
Reviewer Update
ICASA HERE I COME!!!!!!
Vodacom
Vodacom's reply04 Oct 2024, 10:07
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
NB
Nicole B's update04 Oct 2024, 10:13
Reviewer Update
Your team leader that's called me has given me no real solution other than an allocation of data for the next month- pro-rata (pro-rata to what?)! Stop misrepresenting yourselves Vodacom, the amount of negative reviews and feedback that you are getting is actually quite pathetic, and I am livid!

I do not need you to give me data for a month, I need you sort out this problem for the duration of the remainder of my contract!!!!