MB
Mario B

1 reviews | Active since Jan 2010

01 Dec 2016, 10:14

After a week no joy with this horrible business

<p>Monday 23 minutes - Requested for my contract to be changed - informed you of my intention to port my number</p> <p>Wednesday 10 minutes - transferred to the queue after speaking to an agent then cut-off</p> <p>Wednesday 4 minutes - cut off after not being helped</p> <p>Wednesday 7 minutes - cut off after not being helped</p> <p>Wednesday 11 minutes - ended the call because of frustration</p> <p>Wednesday 1 minute - - cut off after not being helped</p> <p>Wednesday 3 minutes - - cut off after not being helped</p> <p>Wednesday 12 minutes - cut off after not being helped</p> <p>Wednesday 8 minutes - cut off after not being helped</p> <p>Wednesday 40 minutes - cut off after not being helped</p> <p>Wednesday 16 minutes - cut off after not being helped</p> <p>Thursday (today) - holding on for 14 minutes then told your system is down</p> <p>Thursday today - still holding on for 15 minutes no response yet</p> <p> </p> <p>Vodacom are you FOR REAL?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????</p>

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Replies (1)
Vodacom
Vodacom's reply01 Dec 2016, 10:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team