After a simswap my phone is still not working

My daughters phone was ****** and i went to Vodacom mimosa mall, Bloemfontein for a simswap. After I went there three times..the phone was still not working. Every time they told me I have to wait 48hours... After 2 weeks the phone was still not working, so I decided to go to another Vodacom store. They open a folder and now no Vodacom can solve the problem. I did phone Sunette Els today .. but no response. It's today the 18th of April and the phone is still not working since 4March . This is a contract phone and they deduct the full amount every month . All the people at the vodashops including the managers says it is a new system and they don't know how to fix the problem. Would anybody pay a phone and it can't be used. Can anybody from Vodacom SA help me or must we change from network??? Thanx Willie