After a month, phone still not repaired

<p>A month ago I booked my contract phone in for repairs at your Tygervalley shop. Job number 11 98 34 08. At some stage and for some reason a new job number was assigned to my repair job, namely 11 99 12 09. Kindly advise when I can expect to receive my phone back. The Tygervalley shop fails to return my calls. The repetitive daily sms "update" that my unit "has been assessed and spares are currently on back order" unfortunately means nothing to me. I currently don't have the benefit of my contract phone, while Vodacom has the benefit of my full debit order.</p>