After 8 Years Vodacom doesn't want me as a client

My current contract is expired , Last year October i walked into the 4u store and vodaworld explained what i wanted and was promised a call back / I waited till the 2nd March 2015 and never received this call . Telkom Mobile called offered me a package , so i called Vodacom to cancel upon to so I was promised by Mpho they want me as a client and she will offer me a package to retain me. She need to speak to her manger for authorization and would come back to me that was on the 2nd March , when i called on the 7th March and spoke to Christina i was informed that there was nothing on the system and there no escalations. I then since 8:30 this morning have been trying to get ahold of Mr Bongi Nklapo ( senior manger so i have been told ) and no one cand help me speak to him i have been tossed around from the central JHB office to the midrand offices and no one , not even Marilyn on the live chat , can help me. I have all my calls recorded and will gladly send them to someone to resolve. Please Vodacom contact me and let me know if the relationship is over....