1 reviews | Active since May 2017
After 7 repairs, replaced the unit with the same sony ****, only to last a month.
<p>I COMPLAINED ABOUT MY DEVICE ON THE 29 MAY 2017, VODACOM ENSURE THAT THEY PROMISE TO REPAIR, OR REPLACE, AND I WAS NOTIFY BY A EMAIL THAT WOULD BE THERE NEXT STEP. NO OTHER COMMUNICATION WAS RECIEVED. THEY FINALLY REPLACE THE DEVICE, SAME SONY MODEL, THAT DEVICE LASTED ONLY A MONTH, YET AGAIN MY 13 YEAR DAUGTHER , IS SITTING WITH OUT A PHONE AGAIN. SINCE THIS CONTARCT WAS TAKEN, THE PHONE WAS USED ONLY 4 MONTHS BY US, THE REST OF THE CONTARCT THE PHONED WAS AT VODACOM ADVANCE REPAIR CENTRE, FANCY NAME BUT CLEARLY THEY DONT NOT KNOW WHAT THEY ARE DOING OVER THERE. HUAWEI HAVE WON OUR RESPECT, THEY REPLACE MY SISTER IN LAW PHONE WITH A NEW DEVICE, AND BETTER MODEL BECAUSE HER MODEL WAS DISCOUNTINUED, AND IT WAS OTHER SERVICE PROVIDER. THIS PROBLEM IS GOING FOR SO LONG NOW, THE ONLY THING FOR ME TO DO NOW IS REVERT TO THE CONSUMER PROTECTION ACT, I HAVENT GOT ENERY TO FIGHT WITH VODACOM AGAIN. BUT JUST MISS ONE PAYMENT.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
