AFTER 6 YEARS MY PHONE HAS NOT BEEN REPLACED AS PROMISED BY VODACOMD

Good day, my complaint was sent to ***an Subramoney of Vodacom in 2015. He then referred me to Riaan Underhill who promised to replace my Sony Experia. However to no avail. I then made contact with store manager ;Junitha in the South Coast Mall in 2018. She then sent Me Underhill an email requesting feedback on the replacement phone that was promised.He then advised her that they are awaiting stock Unfortunately to this day we have not received a replacement phone . I have all corresponding emails as witness to Mr Underhill stating that he will replace the phone 6 years ago. It is shocking that nothing has been done despite several attempts and emails.