After 6 days still not on line

I switched my Cell C contract to Vodacom on Saturday 27 June at Jeffreys Bay Fountains Mall. I waited till Monday for the number to be ported. I realised that the consultant doesn't know what/how to do it and asked him to phone his H O what he did. He then explained their HO must do the porting, apologized and said it will be fixed on Tuesday. It wasn't. They make settings on the phone, and confirmed it would be fixed within 1 hour. It wasn't and I had to phone them again on Wednesday. They said they called their HO and confirm that there was a problem on their systems, but it would be fixed before 5 on Wednesday. It was't. I phoned them on Thursday morning and was said that their HO is off line, they will fix it manually, and it would be fixed within a couple of hours. It still wasn't. I cannot get hold of them, and they do not reply on my messages. In the mean time I sit with a expensive Vodacom contract but cannot use the phone. It can receive calls, but I cannot use it for anything else. I hope the will deduct these days as no service provided from my cell phone bill. I don't know what more to do to get them to assist me and to get me on line. I need the phone for business purp