After 5 days trying to upgrade no response

Hello. I want to express my disappointment and dissatisfaction in Vodacom for how difficult and un user friendly the online upgrade process has became with Vodacom. Also my dissatisfaction in the service during and after the upgrade.

Usually, for years I must say upgrading online was just an amazing experience with Vodacom. You upgraded online today and the upgrade was immediately approved online and you got your new phone within one day after.

But, definitely NOT anymore! It seems Vodacom went down to the level of Cell C and MTN regarding user friendly and efficient customer service.

On 23 October I tried to upgrade my contact online. What a difficult and frustrating process!!! Anyway after trying several times, somehow I did it and the thing went through. I got an order number as well. ***. So normally when this has been doen the new phone is delivered within one or two days, as my previous experiences with Vodacom USED to be.

NOT this time. After hearing nothing from Vodacom for the next day I went to the website to check "my orders". The order was there and said in green: "order processed"...

Then there is an option to track the order.... Where you must enter the order number. When I do that, the result is "cannot" find your order number. This still is the same today. Three days later still no upgrade and no phone and still my order history says order processed but if you track there is no such order number. So on Wednesday I phoned Vodacom and I was told that they tried to contact me but couldn't reach me. It seemed I made a mistake in entering my contact numer. Instead of a 7 I put an 8 accidentally.

But If they can't get hold of you, WHY not just send an email???

Anyway, the guy told me my application is awaiting approval. (Not what the order history on the website said - PROCESSED - in green). So he told me het told the people who works with this to phone me and he (apparently) updated my daily contact number.

I waited... No one called me, and my online tracking still say - cannot find order number. So yesterday morning I called again. A friendly lady this time answering and after explaining this whole story yet again, I told her I don't want such a hassle just to upgrade and think to rather cancelled the upgrade and my contract an go to a other network, where people tells me they open contracts and upgrade seamless and effortless and immediate.

She said to just give her a chance to talk to the people responsible to sort this out, and that I must please hold. I did hold for more than 5 min and then the call was dropped.

I phoned yet again thereafter and found a new lady trying to assist. I had to explain the whole damn thing yet again! She checked my contact number and saw that it was nor corrected. She (apparently) then rectified it to the number where I can be reached. She also promised that the relative responsible people would call me asap.

Today is Friday. No one called me. Online order status says "order processed" and still, if you track the order it say "order not found".

How pathetic is this. A whole week waiting for my upgrade and struggling to get to speak to someone to properly assist me and all those I speak to promising someone else will call me but I can get no one to talk to who can actually sort this pathetic mess out.

I am tired, fed-up and gatvol of this very very poor service. 5 days to do just an upgrade and still not done??? Though your website says Order processed???

Unacceptable!! Totally! I had become used to a network like cell c to be *********** but even they want business unlike Vodacom and their upgrades are finalised (including delivery) in 3 days.

I am utterly disappointed with Vodacom online sales.

I told them during the day my Vodacom contract number is NOT available. And that I can be contacted on ***. ***! After talking to 3 operators seems they still couldn't be right

So Vodacom, since you don't want my business anymore after having this contract for much longer than 20 years, I think my time with you has come to an end, being treated like this.

Can you please at least inform me of the steps to cancel my contract with you asap? I will surely also share this bad experience with hellopeter . Com.

Kind regards AS Myburgh ID *** Contact email: ***



Available contact number ***.

Ps: See attached screenshot