After 20 years with Vodacom I will be porting to MTN.

After 20 years with Vodacom I will be porting my numbers and accounts to MTN. I have been a VIP customer with Vodacom for over 20 years. A contract recently came to an end and without authorisation they just increased the monthly subscription by over 50%. In addition I recently had a problem with the purchase of data that was paid for but not added and it took over a week to resolve, with them wanting me to furnish a bank statement for them to resolve it. In summary I agree with the sentiments of the other customers, terrible to non existent customer service and a strong focus on finding ways to extract additional money from customers, both new and long term.