AFTER 2 YEARS OF TROUBLE, PATHETIC SERVICE IS CONSISTENT WITH VODACOM- THIS IS THE REASON WHY I HAVE CANCELLED LAST TWO(2) CONTRACTS WITH VODACOM!!!!!!!!!!!!!!’ I WILL BE CANCELLING MY NEXT 2 CONTRACT WITH VODACOM………

With all the money vodacom has taken from me this is the S*** service I received from vodacom

In December 2019 I filled out a relocation form to move my fibre from one location to another(signed up in March 2019)…..I emailed the form directly back the the agent that sent the form to me..

I had followed up with the form but no response from Vodacom.

In March 2020 I received a call from vodacom, the agent had mentioned that I am in arrears of +-1500rand, I then mentioned to him that, it shouldn’t be so much because I had filled out a relocation form…I then told him that I can pay for the contracts(2 cellphone) only untill the issue for the fibre is sorted out… He then said to me I quote “ I would need to pay the full amount to rectify the mistake”(I then said to him how can I pay for service that I have not received)(this was recently said to Megan from the fibre department who assisted me with removing the fibres amount(SR***))

In 2020 my contact number was moved from being contract to being pre paid, I have received a number of calls regarding my account being arrears ,and I have told many of the agents I have my account in query and awaiting for superiors to contact me….

ABSOLUTELY NO INFORMATION WAS GIVEN TO ME DURING 2020 to 2022….

In May 2022 my contact number goes from being prepaid to being contract and then suspended.. I then contact the call centre a number of times, before an and actual agent(Siphoteshthu)understands English.. Thandeka Mathapelo Nomasteleso Thulani Dumitumeleng Leanne (team leader) All have spoken to, and have done Nothing to assist all in different days trying to get me account sorted..

Siphotesthu to then had me on a conference call with Sindi Makatisi who tried to asssist me but couldn’t again…. Sindi then gives me her managers name and email address to email the relocation form so that she could receive it immediately..(name : Sibusiso William(***) I emailed the relocation form, but no response to date….

I then get a call from Megan from the fibre department who then sorts out the mess that has been for the last 2 years… With SR still being opened I then get a mail from stating that they searched for the call where the agent told me not to pay the account(I did not say that to Megan). I then responded back immediately, the response email then said my SR has been closed….

I have made calls last week and yesterday(27-06-22) and today(28-06-22) with no assistance be held….. This is what I know, what Vodacom has trained the agents to say the whole day….” I am trying to assist you “ How on earth are you trying to assist when “you” don’t even know what the problem is?

I have previously had SR’s open and then closed without a simple call from “VODACOM” But VODACOM themselves want you the customer to call in and speak to the rude agents…