AFTER 12 YEARS THE MOST PATHETIC SERVICE EVER

I have been a vodacom client for over 12 years now ,for the last six months i have had pathetic service in attempting to resolve a data quarey loged over a month ago(Vodacoms policy refers 18 days ),this matter has been escalated more than 5 times with not one person making contact with me during this time ,i have had people on the phone everyday ,having to explain myself everyday this is truly become one of south africas worst service providers ever i have been billed over 50k in the last six months 90% related to data and they dont resolve your quarey until your next debit almost close to ******ion even though i have a pending quarey my bill consists of current exorbitant data bills ,i am putting this on all media sites and will seek legal councel in this regard and i will hold this company accountable for breaching their own policies and procedures i am not the first to experience such ******* ,my dad who is close to 60 had also recieved a bill of 24000.00 for data when the could not recover the full amount they blocked his phone these events happen without notice or invoice being presented before the debit this is in contravention of the National Credit Act #vodacom will fall