After 12 years as prepaid and 6 years as contract customer, I say goodbye to vodacom ****ty customer service

After speaking to 2 consultants, 1 supervisor, going in store twice adding up to more than 6 hours of my life spread over two days, of going back and forth. Been give training manual jargon about how the 24 month data plan I took in February 2020 and was supposed to end in February 2022 suddenly became a 28 month data plan. Upon taking the upgrade I would only have 4 months of my original plan and this was R79 for the device. All of a sudden when I call in to end my data contract to avoid automatic renewal or a month to month contract I am told that I have to pay about 1500 early cancelation fee. Because my 24 month data plan has now become a 28 month data plan that will end in June. How would I as a customer who ask for a 24 month data, now pay for R209 per month 4 extra months. When I only had R79 monthly installment remaining for 4 months. This is absurd, as a customer of vodacom who has been with then for over 12 years as a prepaid customer and spent the last 5 as a contract customer and who has Hugh rating on their system I have reached my wits end. I am done with vodacom. Word of advice from me to you, don't bother. Their customers service is ****, rude and condescending. This is not based on 1 experience but an accumulation over the years. They pass of your data to different call centers in the Pietermaritzburg area who who are a constant nuisance about upgrades and better deals. They customer service agent did not even know where the head office is and said they are under some call center company in umhlanga. I have never been so disgusted with a company that I spent money as if they are doing me a favour. Thank you vodacom for your ****ty service and your ****ty customer care. Kind regards Former customer.