After 1 month still no feedback

on the morning of 14 november I received a sms stating that my debit order was not paid. I called in when they notified me that I phoned the 3rd of November changing payment to debit order for the 7th. I requested the recording of the call because I never phoned in. there was never a debit order loaded with my bank but Vodacom added R 100.00 for unpaid debit order. after numerous phone calls and talking to 7 different consultants no solution yet, they can't find the recording and it's from one department to the other, this morning when I phoned they informed that I phoned twice on the 3rd and that they will pull the recording and phone me back within 24 hours, I want to see what happens when they do phone back. I am truly dissapointed with vodacom after being a customer for over 15 years this is the service you get. furthermore you need to be embarresd with family that get the messages and recorded calls to say you must pay your account you are in arrears, I would like this to be sorted out still this week please and I want an apology from vodacom and the R 100.00 credited to my account. hope I get feedback here.