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Ila F

1 reviews | Active since Oct 2020

08 Mar 2021, 10:09

Afrikaans customer care - CANNOT UNDERSTAND

No way to get any kind of assistance as all care lines are in Afrikaans which I cannot understand. The only other form of help is via TOBI which is 100% useless. How does a person get hold of a human at Vodacom?? I actually want to upgrade my package but it seems this business does not care about its customers.

Impossible to contact.

0
Replies (3)
Vodacom
Vodacom's reply08 Mar 2021, 11:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

IF
Ila F's update08 Mar 2021, 11:09
Reviewer Update
What discussion?? I never received any form of communication? That is wildly unfair to assume
Vodacom
Vodacom's reply12 Mar 2021, 11:46
Official
Dear Ila Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have loaded a migration on *** to RED VIP 10 GIG Unlimited package which will be processed on 31 March 2021. Please note that any discounts and promotions on your current package will forfeit and if you have any airtime, data or minutes left on your current package, that will also forfeit upon conversion.
Please see below link to the Terms and Conditions regarding the Fair Usage Policy.

https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions

Have a nice day further. 

Regards Vodacom Consumer Website Team

Best regards,