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RF
Rouxlè Fritz

1 reviews | Active since Jun 2021

21 Sept 2021, 08:45

AFRIHOST & VODACOM PATHETIC SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

It came under my attention that my cat has nibbled on my fibre cable and I have logged a complaint with Afrihost on Friday 10 September 2021. The complaint was dealt with through WhatsApp. I have send them a picture of the fibre cable and I was informed that I would probably be charged by Vodacom for the replacement of the cable. I agreed to this and the problem was logged. I received a sms from Vodacom over that weekend that they will be attending to my problem on Monday 13 September 2021 at 12:00. I took off from work to be available when Vodacom arrive and to my disappointment they never arrived. I contacted Afrihost the same afternoon and since 13 September 2021 I have been struggling to get any feedback regarding my complaint, why Vodacom did not pitch on their set date and time and when they will be replacing my fibre cable. I have spoken to so many consultants from Afrihost and each and every one is only saying that they have requested feedback from Vodacom and will inform me as soon as Vodacom responds. My wifi lost signal but I was able to use it. Since this afternoon I have no internet access. I have tried again several times today to sort this issue out, without any success. Not one of the consultants from Afrihost is willing to go the extra mile to find out what the issue is from Vodacom; they are all only sending requests to Vodacom. I don't know what to do further to get any assistance from either Afrihost or Vodacom.

0
Replies (3)
Vodacom
Vodacom's reply21 Sept 2021, 09:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
RF
Rouxlè Fritz's update23 Sept 2021, 14:37
Reviewer Update
I received a fault reference number from Afrihost on Tuesday (SR***) and Ricardo from Afrihost Fibre told me that Vodacom will send out a technician. Yesterday afternoon I received a call from Zara at Vodacom and I explained to her that I don't have any internet access now since Monday (20/09/2021). She requested me to again ask Afrihost to report the fault as the problem is with the black box and not the fibre cable. I phoned Ricardo at Afrihost and he couldn't understand why she would request another fault report as there is already a SR number issued. I then spoke to Collen at Afrihost as well and he phoned Vodacom while I was holding the line and they promised that a technician will be send out today before 17:00. Needles to say, I am still waiting. I again phoned Afrihost this afternoon and was informed that my cellphone number and my mother's has been given to the Vodacom technician and he will make contact. I have been without internet now for 4 days and clearly there is a communication problem between Afrihost and Vodacom. If this matter is not resolved by 17:00 this afternoon I will be canceling my fibre due to the incompetence between Afrihost and Vodacom!!!!!!!!!!!!
RF
Rouxlè Fritz's update27 Sept 2021, 10:03
Reviewer Update
It is 8 days today that I am without internet. I again made several attempts through Afrihost to resolve this matter with Vodacom and too date I am still waiting for Vodacom to contact me or to send out a technician!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!