Africa's poorest service

I am appalled by the unwillingness to assist from Vodacom. I have called 3 times already asking for a quotation to cancel my Contract with them and each time I am asked for my email address as they cannot tell me the amount over the phone and the email never comes. Went to the branch where I was told it can only be done over the phone. I called today for a 4th time and was told they cant generate a quote for me today, they can only do it on the 4th of April. Is this some lame attempt to stop me from cancelling the Contract?! Come hell or high water, I am cancelling the contract and will now also change networks along with everyone in my family.