Affiliates / Vodacom service **********

<p>I was called on the 14 Sept by a lady Nerisha from Monomobile for 5g data for R199. I agreed to the package when i asked when i would be debited, I was told that i will only be debited when the device was activated. The package was delivered on the 15th Sept. The unit was not working. Went into Vodacom branch The Glen on the Saturday and the consultant was unable to assist me and refered me to the call centre. I called the call centre on Monday and the consultant told me that within 24 - 48 hr the device should be activated. I have been debited with an amount of R176.00 for a unit that is not working and has not been working. I called the call centre today to query why im being charged for something that not working and was put through to the Resolutions team, the lady who help me placed me on hold for 10 min and then cut me off. I want my money refunded back to me as i refuse to pay for something that i have had no use of. Vodacom i have been with you for years but it seems your service needs some cleaning up, not impressed</p>