TR
Tshegofatso R
1 reviews | Active since Dec 2015
04 May 2021, 13:42
affecting my credit scoring
I have a contract with Vodacom and I have been paying every month without skipping but now on ITC it shows that i have skipped a month which has affected my credit scoring which reduced by 31 points . I am a very angry client how could they do that and now I am getting decline for Home loan because of the incorrect scoring they put on my ITC
very disappointed and unhappy client
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
04 May 2021, 14:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 May 2021, 14:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 May 2021, 17:25 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that any short or late payments are automatically updated on ITC which cannot be amended or removed.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply04 May 2021, 17:25
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that any short or late payments are automatically updated on ITC which cannot be amended or removed.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
TR
Tshegofatso R's updateReviewer Update
07 May 2021, 10:42Good day
Kindly note I have not skipped or missed a payment or short paid any amount on my Vodacom contract . So please provide proof that I skipped or short paid any amount
I need my payment profile sorted out or I will cancel my Vodacom contract as it not worth the headache and I fail to understand as the response I got was a consultant will call me till this day no consultant has called me and Vodacom is suppose to be the best network while they are *****ing my payment profile and ITC I am really not happy at all and I wouldn't recommend anyone that I know to use Vodacom as they only lie and doesn't give you feedback if they give you feedback its without fact
i am so ****ed its not funny at all
Kindly note I have not skipped or missed a payment or short paid any amount on my Vodacom contract . So please provide proof that I skipped or short paid any amount
I need my payment profile sorted out or I will cancel my Vodacom contract as it not worth the headache and I fail to understand as the response I got was a consultant will call me till this day no consultant has called me and Vodacom is suppose to be the best network while they are *****ing my payment profile and ITC I am really not happy at all and I wouldn't recommend anyone that I know to use Vodacom as they only lie and doesn't give you feedback if they give you feedback its without fact
i am so ****ed its not funny at all
TR
Tshegofatso R's update07 May 2021, 10:42
Reviewer Update
Good day
Kindly note I have not skipped or missed a payment or short paid any amount on my Vodacom contract . So please provide proof that I skipped or short paid any amount
I need my payment profile sorted out or I will cancel my Vodacom contract as it not worth the headache and I fail to understand as the response I got was a consultant will call me till this day no consultant has called me and Vodacom is suppose to be the best network while they are *****ing my payment profile and ITC I am really not happy at all and I wouldn't recommend anyone that I know to use Vodacom as they only lie and doesn't give you feedback if they give you feedback its without fact
i am so ****ed its not funny at all
Kindly note I have not skipped or missed a payment or short paid any amount on my Vodacom contract . So please provide proof that I skipped or short paid any amount
I need my payment profile sorted out or I will cancel my Vodacom contract as it not worth the headache and I fail to understand as the response I got was a consultant will call me till this day no consultant has called me and Vodacom is suppose to be the best network while they are *****ing my payment profile and ITC I am really not happy at all and I wouldn't recommend anyone that I know to use Vodacom as they only lie and doesn't give you feedback if they give you feedback its without fact
i am so ****ed its not funny at all