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roy W

1 reviews | Active since Feb 2018

07 Feb 2018, 08:38

Affected my credit score

I have opened a vodacom account in July 2017. The unfortunate part was that I was unaware that I needed to pay the Signing up fees 7 working days later.

I was then billed R 400 as I did not have money in the time voadcom tried to debit me R 300 for opening the account.

This affected me badly as I have phoned in so many times it was not fixed, till one day a gentalmen at the call center assisted me greatly.

However the affects of what transpired is on vodacom financial departments hands, The R 100 extra was allocated to my September bill which was great but vodacom decided it was their right to submit false reports to trans union has my account is in arrears. This prevents me getting vechicle finance and even making loans at the bank.

I have emailed the CEO he done nothing not even a reply.I am not to sure if it was the right email ,I used **********

Can vodacom just do thier jobs or I will seek legal assistance then publish this to My broadband.

0
Replies (3)
Vodacom
Vodacom's reply07 Feb 2018, 09:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

rW
roy W's update07 Feb 2018, 15:06
Reviewer Update
Thank you Please what's app me at ********** 879
rW
roy W's update10 Feb 2018, 12:09
Reviewer Update
I have opened a Vodacom account in July 2017. The unfortunate part was that I was unaware that I needed to pay the Signing up fees 7 working days later. I was then billed R 400 as I did not have money in the time Vodacom tried to debit me R 300 for opening the account. This affected me badly as I have phoned in so many times it was not fixed, until one day a gentleman at the call centre assisted me greatly. However the effects of what transpired is on Vodacom financial departments hands, The R 100 extra was allocated to my September bill which was great but Vodacom decided it was their right to submit false reports to trans union has my account is in arrears. This prevents me getting vehicle finance and even making loans at the bank. I have emailed the CEO he done nothing, not even a reply.I am not too sure if it was the right email , I used ********** Can Vodacom just do their jobs or I will seek legal assistance then publish this to My broadband? WHEN WILL I GET ASSISTANCE AS PROMISED?