MS
Magda S
1 reviews | Active since Dec 2016
01 Nov 2024, 20:23
Affected credit score because of vodacom system canceling debit order
Short payment made because Vodacom system cancelled a standing debit order of 14+years and I accidentally paid the wrong amount with R70 short. Now my credit status shows missed payment and it lowered my credit score.
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Replies (2)
Vodacom's replyOfficial
04 Nov 2024, 07:54Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Nov 2024, 07:54
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
MS
Magda S's updateReviewer Update
08 Nov 2024, 13:06It was rectified but unfortunately it still shows missed payment from September. Which I would highly appreciate if that can also be rectified as it was not a mossed payment.
MS
Magda S's update08 Nov 2024, 13:06
Reviewer Update
It was rectified but unfortunately it still shows missed payment from September. Which I would highly appreciate if that can also be rectified as it was not a mossed payment.