Advised me to go to competitor

<p>I'm due for upgrade in Feb, but my phone has officially died on me. Went to Vodacom to find out if I could do a premature upgrade and was quite happy to pay a penalty or top-up. Was told this was not possible, but I can however do a premature cancellation (with a penalty). </p> <p>So I asked them to confirm: You will not assist me and retain me as a customer, but rather have me cancel my contract and take my business to MtN? Yes they said - nothing else they can do.</p> <p>Wonderful customer retention strategy</p>