JL
Jean L

1 reviews | Active since Oct 2012

15 Nov 2017, 11:30

Advertising deals without having stock

I app**** for a new contract, on the Note 8 bundled with the Gear S3 Frontier, on the 8th November 2017 . I was told, by the store, that the Gear S3 Frontier was out of stock but a delivery was expected on the 14th November 2017. 14th I phoned the store to find out if the devices had arrived and was told it had not. 15th November I phoned 5 stores between my work and home (including the online store), only to hear the same story. No stock on the Gear S3 Frontier even though it is still advertised as a bundle online and in the booklets. Also no one can tell me when the stock will be available.

0
Replies (3)
Vodacom
Vodacom's reply15 Nov 2017, 12:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

JL
Jean L's update17 Nov 2017, 07:03
Reviewer Update
It has now been close to 36 Hours and NO CONTACT from business.
Vodacom
Vodacom's reply18 Nov 2017, 08:52
Official


Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team