LR
Lisa R
1 reviews | Active since Mar 2019
18 Mar 2019, 14:32
Advertising as dual Sim and then it's not
Upgraded to a Huawei p20 lite. Advertised as dual Sim and even my booklet gives instructions on how to use the dual Sim options. Why do Vodacom block these options? I have 2 Vodacom Sim cards, which are both contract sims. Now all my data goes to waste because I can only access one Sim. Can Vodacom please explain this???
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
18 Mar 2019, 15:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Mar 2019, 15:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
18 Mar 2019, 17:05 Dear Lisa,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our chat. We have advised you accordingly with regards to the Dual Sim feature on your device.
Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our chat. We have advised you accordingly with regards to the Dual Sim feature on your device.
Regards Consumer Website Team(SA)
Vodacom's reply18 Mar 2019, 17:05
Official
Dear Lisa,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our chat. We have advised you accordingly with regards to the Dual Sim feature on your device.
Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our chat. We have advised you accordingly with regards to the Dual Sim feature on your device.
Regards Consumer Website Team(SA)