Adverse credit rating due to ********** account

<p>Vodacom's service is appalling! Was unfortunate to have a ********** Vodacom account opened in my name in Aug 2015, picked it up immediately and notified Vodacom, although confirmed as ***** by Vodacom the person was allowed to amass a bill of R8000. I wasn't charged for this but i have an adverse credit rating on ITC now due to this and Vodacom had promised they would have this removed. Over a year later it is still not renewed, tried calling the call centre and after 45 minutes of being transferred from one department to the other (never got to the correct department) a supposed escalation was submitted for a manager to phone me within an hour. It has now been a couple of days and still no-one has bothered to call me!</p>