Advanced Techinicians are Disabled

I booked a Sony M4 Aqua (Job Number ***1 with faulty LCD in for Repairs at your Tygervalley Store on 7 October 2015. A few days go by and i get SMS'd daily that \Advanced Repairs"is awaiting spares. This goes on for about two weeks and eventually after calling i'm told that the device had been replaced and i was to collect it at the Tygervalley Store. Upon collecting the \""replacement\"""