AM
Akhona M
1 reviews | Active since Jun 2020
03 Dec 2021, 08:20
Advance Horror
It was in October when I took an advance voucher of R75 with vodacom and selected payment date to be within 7 days. They verified my bank account that the R75 would be deducted from. On the 3rd of Nov, an amount of R75 was deducted. The days after the 3rd of November till date Vodacom has been sending reminder sms's and attempting deductions on my account which had no funds. Vodacom made these attempts atleast three times PER DAY. This led my bank account accruing a negative balance because of these attempts. I am beyond livid because the bank charges at my expense for a payment that has already been made. I have proof
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Replies (3)
Vodacom's replyOfficial
03 Dec 2021, 09:00Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Dec 2021, 09:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
AM
Akhona M's updateReviewer Update
03 Dec 2021, 10:31Your call centre agents are clueless
AM
Akhona M's update03 Dec 2021, 10:31
Reviewer Update
Your call centre agents are clueless
Vodacom's replyOfficial
10 Dec 2021, 12:15Dear Akhona Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you confirmed that you are being assisted. Regards Consumer Website Team
Best regards,
Vodacom's reply10 Dec 2021, 12:15
Official
Dear Akhona Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you confirmed that you are being assisted. Regards Consumer Website Team
Best regards,