Admit *****, but does nothing about it.

I wrote a review last month about a *****ulent deal that was made with a laptop deal with Vodacom. The one lady came back to me and admitted that they have listened to the recording and it was with false pretensions. I would be contacted by another department to sort this out. At the end of the day the debit order went through for the enormous payment to Vodacom which puts me in a very difficult financial situation. Shouldn't the management of Vodacom being worried about the number of negative reviews of their service. They admit to ***** but leave it there. As asked many times to be contacted during morning hours, then I have signal. On the farm where I'm staying the signal is very poor, which is my older complaint. This was also never looked into and resolved.