admin lock unresolved

Item: Vodacom
Rating: 1
Author: cornelius van der nest

<p>I could not use my phone for 3 days as there was an admin lock placed on my account for no apparent reason and nothing was communicated to me. I spoke to at least 20 employees and nobody was able to assist me. I need my phone for work and I am suffering damages due to this action.</p>

Helpful (0)

Replies (2)

Vodacom's replyOfficial

23 Mar 2017, 10:18

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply23 Mar 2017, 10:18

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

cvdn

cornelius van der nest's updateReviewer Update

23 Mar 2017, 10:42

Dear Sirs

Bear in mind that you will not be able to contact me on my cell phone(hence the complaint) you can either send me an email or contact me on my work tel no: ********** .

cvdn

cornelius van der nest's update23 Mar 2017, 10:42

Reviewer Update

Dear Sirs

Bear in mind that you will not be able to contact me on my cell phone(hence the complaint) you can either send me an email or contact me on my work tel no: ********** .