VM
Valentine M
1 reviews | Active since Nov 2017
18 Jan 2018, 12:52
"Admin lock on phone"
Hi there - I have had terrible experience with the so called number one 4G network provide where my phone has been "admin locked" for *****. I have been through the call center and customer care line agents can see that my account is locked but cannot unlock the account as only the ***** department can. They have no contacted me or told me why was is locked in the first instance and they cannot claim to have called me when there isnt a missed call or voicemail left on the number. My account is up to date and I have had enough of their smelly service.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
18 Jan 2018, 13:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Jan 2018, 13:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
VM
Valentine M's updateReviewer Update
18 Jan 2018, 13:48I dont like this generic responses as thats the only ever response customers receive from service providers
VM
Valentine M's update18 Jan 2018, 13:48
Reviewer Update
I dont like this generic responses as thats the only ever response customers receive from service providers
Vodacom's replyOfficial
18 Jan 2018, 14:41Good day Valentine,
Vodacom tried contacting you on both numbers provided to no avail.
We provided feedback via email regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Jan 2018, 14:41
Official
Good day Valentine,
Vodacom tried contacting you on both numbers provided to no avail.
We provided feedback via email regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Vodacom Consumer Website Team
Best regards,
VM
Valentine M's updateReviewer Update
18 Jan 2018, 14:45As usual, generic response and lies. A good Samaritan has called and resolved my issue. FYI I am not reveiwing my rating as the service levels wont change for others who may be in the situation like me
VM
Valentine M's update18 Jan 2018, 14:45
Reviewer Update
As usual, generic response and lies. A good Samaritan has called and resolved my issue. FYI I am not reveiwing my rating as the service levels wont change for others who may be in the situation like me