Admin lock - HIGHLY encrypted messaged that all understand at a glance

I would give you zero stars if that was an option as you guys are a true bunch of *********** bloodsucking mafia bunch. Out of the blue got this admin lock on account via sms on my MAIN phone number that is a contract phone. After I phoned and find out what the DECRIPTIVE message means because it is immediately at a glance HIGHLY self explanetory I got informed that I have a pre-paid nr that I have not been used for a while and sorry for you stupid loyal client of 25 years we lock your line and we can't unlock it, it now has to go to our forensic department. ***FFFFFFFFFFF is forensic department to do with a number that does not get used that often. Not a single sms has been send to the contract nr to say, use the nr or it will be recycled in the system, but ****** fast to send the admin block sms to my contract phone. What is wrong with you people. Do you want to tell us in a nice way to $!#%^%#&^@$ offffff but does not have the gutz to pick up a phone and say it to us directly or what is the problem with the horrible bad pathetic customer service. If you just look on hello peter you will see that Vodacom is one of the worst service providers, yet they keep on ****ing off their clients by the speed of light and give us the middle finger....so thank you Vodacom, this was the last straw that broke this camel's back, I will certainly take my business elsewhere. You sure as hell are excellent in creating havoc and problems for your clients but when it come to solutions you guys are beyond useless.