LZ
Lungile Z
1 reviews | Active since Jan 2024
19 Jan 2024, 15:42
Admin lock activated
I just recently took vodacom contract for double deals of i phones, one has admin lock activated, mind you my account is not in arreas, i have contacted the call center on Tuesday, the matter was escalated to Forensic dept and they came back and say i need to the shop for them to remove the lock, went to the shop they couldnt assist, they said i need to call customer care as they dont have an access, i called the call centre they said they will escalate again which does not make sense as that already been done, now i have been sent from pillar to post and i am very frastrated right now, i regret taking this contracts.
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Replies (2)
Vodacom's replyOfficial
20 Jan 2024, 13:27Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Jan 2024, 13:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Jan 2024, 11:33Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we escalated your query to our forensics team for further assistance. Based on the feedback provided, our team assisted and unlocked the line as requested.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we escalated your query to our forensics team for further assistance. Based on the feedback provided, our team assisted and unlocked the line as requested.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Jan 2024, 11:33
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we escalated your query to our forensics team for further assistance. Based on the feedback provided, our team assisted and unlocked the line as requested.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we escalated your query to our forensics team for further assistance. Based on the feedback provided, our team assisted and unlocked the line as requested.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,