CR
Corne R
1 reviews | Active since Jul 2016
12 Jun 2022, 09:56
Admin lock
So vodacom has put a full admin lock on my phone when my account is up to date and before cobtacting me to verify if the usage on the account was me. Now ive been sent all over to get it removed without any luck. No one knows how to remove the lock. I will be canceling my account if this lock is not femoved by the end of the day
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Replies (2)
Vodacom's replyOfficial
12 Jun 2022, 17:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Jun 2022, 17:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Jun 2022, 11:49Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were in contact with our Accounts Department on the 12-06-2022 and assisted with your query. Regards Consumer Website Team
Best regards,
Vodacom's reply13 Jun 2022, 11:49
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were in contact with our Accounts Department on the 12-06-2022 and assisted with your query. Regards Consumer Website Team
Best regards,