Admin Fee

On 21.10.2014 I send an e-mail to Customer Care asking for information on the upgrade procedure on line. I was assured by Nathaneil Abrahams (Still have e-mail) that I will not have to pay R150.00 admin fee if upgrading online or via customercare. The admin fee was however charged on my account. Thandeka Mnyakeni was appointed to solve my query on 14.11.2014. Repeatedly asked for the R150. refund the last time on 06.01.2015<br> and was assured via e-mail the query is send to the relevant department for urgent review. How long do I have to wait for an answer and back payment of the R150.00. Please help