Admin error as a Service - The charade of contract cancellation

Vodacom have effectively shaken me down for R1200. Due to the utter incompetence of their staff. I was in effect, **** to about a cancellation that I had made, I even received an email confirming that the cancellation went ahead.

They still went ahead and billed me another R1200 after the fact. Slimy does not even begin to describe this kind of action.

If this is the best that corporate SA has to offer then the country is in dire straits.